Privacy Policy

Tweeter ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you use our website at tweeter.ng.

By using Tweeter, you agree to the collection and use of information in accordance with this policy.

We collect the following types of information:

• Account information: name, email address, and password when you create an account.
• Order information: shipping address, phone number, and order history when you place an order.
• Payment information: we do not store card details. Payments are processed by Paystack and subject to their privacy policy.
• Usage data: pages visited, time on site, device type, and browser information collected via cookies and analytics tools.

We use the information we collect to:

• Process and fulfil your orders, including sending confirmation and shipping updates.
• Provide customer support and respond to your enquiries.
• Improve our website, products, and services.
• Send promotional emails and offers — only with your consent, and you can opt out at any time.
• Prevent fraud and ensure the security of our platform.
• Comply with applicable Nigerian laws and regulations.

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: required for the website to function (e.g., your session and cart).
• Analytics cookies: help us understand how visitors use the site so we can improve it.

You can control cookies through your browser settings. Disabling essential cookies may affect how the site works.

We do not sell your personal data. We may share your information with:

• Delivery partners (e.g., GIG Logistics, DHL) to fulfil your orders.
• Paystack to process payments securely.
• Supabase, our database provider, who store your data on secure servers.
• Legal authorities if required to comply with Nigerian law or to protect our rights.

All third-party partners are required to handle your data in accordance with applicable privacy laws.

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., financial records).

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, contact us at privacy@tweeter.ng.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure. If you suspect any security breach, please contact us immediately.

Our services are not directed at anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of Tweeter after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@tweeter.ng
• Address: 14 Broad Street, Lagos Island, Lagos, Nigeria

Or use our Contact page.